Joined May 2007

Mark Fan

Human Factors Analyst


416.340.4800 x6229

Describe where you are are from. What did it look, smell, taste, sound like?

I was born and raised in Calgary, which was a magical place for me because I had a lot of access to natural green space. When you’re in the middle of a field of high grasses and a wide blue sky for as far as you can see, it offers a sense of freedom and quiet that’s hard to find when you’re in the middle of a city.

Why do you do what you do? What motivates you to get up every morning and come to work?

One of the biggest factors that brings me in to work each day is being able to work with the people here. I am happy to work on almost anything, because it’s alongside people who care about each other and who want to do a good job.

What are you passionate about outside of work?

The idea of optimal health has always fascinated me. What can we do to help a person become the most optimal person they can be? I’ve been chasing the concept through a variety of avenues, but mostly “paleolithic” style nutrition and martial arts.

Professional Bio

Mark is excited about improving patient safety from the perspective of a systems engineer. His work on smart infusion pumps and on multiple IV infusions has provided him with ample experience to understand the unique challenges healthcare workers and environments provide. Through these projects he has witnessed the ability that technology, environments and organizational culture have to powerfully shape and affect human performance and patient safety.

A graduate of the University of Toronto, Mark received a Masters of Health Science in Clinical Biomedical Engineering, focusing on human factors in both his undergraduate and graduate theses. Prior to joining the team as a graduate student in 2007, Mark developed or studied solutions for a number of information processing tasks in his class work and internships. These included a shipment tracking and analysis tool to assist supply chain logistics for retail operations, an interface for thermal control in a nuclear power setting, and a modified display to enhance decision-making in a strategy based computer game. These experiences showed him the value of providing user’s the information they need, and convinced him of the immense value of this common sense strategy in healthcare as well.