As treatment options and disease rates increase, oncology centres face a growing need to accommodate greater numbers of chemotherapy patients. Princess Margaret Hospital’s Chemotherapy Daycare Centre (CDC) Pharmacy therefore approached HumanEra to help improve the efficiency of the pharmacy within its limited space. The objective of this assessment was to assess workflow and workspace and to recommend practical solutions for improving the efficiency and safety of the unit.
HumanEra conducted semi-structured interviews with stakeholders to understand the work processes and unit issues, and to gain context for the 30 hours of ethnographic observations. The team also measured the physical dimensions of the workspace, and kept a visual record by taking photographs. Workflow for preparing different chemotherapy treatments were also captured and the physical layout of the pharmacy was mapped.
The team identified several workflow issues that impacted safety and efficiency. Significant issues included:
Recommendations to improve these issues were developed, and included:
The pharmacy immediately implemented most of the recommendations and found that workflow and efficiency were improved. Lessons from this evaluation were subsequently applied to the design of a new, larger pharmacy.
Princess Margaret Hospital
Raquel Lopez (student)
Judith Seary (student)