We are dedicated to creating seamless health care experiences that empower individuals to take control of their own health and live well, despite illness. Embedded within Toronto General Hospital, we are uniquely positioned to tackle some of healthcare’s biggest challenges from within the system. Our team of engineers, researchers, and designers join forces with clinicians and patients to identify where our system is flawed, eliminate band aid solutions and create new models of care.
Since 2004, we have been tackling some of healthcare’s biggest challenges. Whether it be digital health solutions or services, we bring to life experiences that are empowering to patients, trusted by clinicians and embraced by healthcare organizations and systems globally.
How do we do this? Effective digital health technologies do not just appear. Unlike typical software teams, our focus isn’t just on the end result of producing the tangible technology. Instead, we have carved out a unique and holistic process to the experiences we build and put an emphasis on each stage.
Imagine a world in which people, regardless of who they are or where they live, use state-of-the-art information and communications technologies with enthusiasm, proficiency and confidence, to achieve the highest possible levels of health. – Dr. Alex Jadad, Centre Founder, UHN
KEY AREAS OF EXPERTISE
Now more than ever, it is critical that the way we evaluate digital health technologies keeps pace with innovation. We are defining a path in applying data-driven research methods to derive complex engagement patterns and rapidly inform the impact on health and wellbeing.
Powered by an in-house real-time analytics platform and suite of evaluation services, we conduct agile studies to continuously optimize digital health experiences so that they keep getting better with time. Our comprehensive research practice is also equipped to execute a host of evidence generation strategies. From usability testing interventions to innovative clinical trials and RCTs to even systems-level implementation studies, we support innovators to craft research protocols, secure ethical approvals, and conduct robust and rigorous evaluations to drive good health and care.
Our approach to implementation seeks to embed digitally enabled programs and models of care into health system by combining evidence-based strategies from Implementation Science with those from the human-centred field of Service Design.
We collaborate with stakeholders to fully understand their unique needs, resources, and workflows. This informs the development of customized change management plans for optimal adaption and adoption of solutions. While we adapt interventions to ensure best fit, this is done without compromising the evidence-based composition of the intervention itself. When combined with our expertise in systems and solutions design and development, our dynamic approach to implementation transforms the innovations of today into the standards of tomorrow.
Without effective design, even the most meaningful healthcare solutions are ineffective. This is something we remind ourselves constantly of when conceptualizing, developing and applying our work into the healthcare system.
Working closely with our sister company, Healthcare Human Factors, we strive to apply human factors design processes to all stages of the problem solving life cycle. Experts in their field, Healthcare Human Factors apply a design and innovation practice that is fundamentally anchored in developing a deep understanding of the people they are designing for. Their person-centric orientation is critical for creating products and services that meet the needs of patients and care provides. Their approach often includes rounds of rapid prototyping, user testing and cycles of refinement, utilising their in-house usability labs to rigorously test our interventions in a simulated environment with real users. Learn more about Healthcare Human Factors and their work here.
Our passionate engineering team of product managers, designers, scientists, and software developers exercise best practices in research, design, development and quality assurance.
Our team employs modern tech stacks and Agile methodologies, and is uniquely certified under ISO 13485 Quality Management System to develop and integrate with regulated medical devices. With a highly specialized and diverse skill set, we create solutions that go beyond product, and focus on exceptional end to end user experiences.
Medical devices and technologies often struggle to communicate or share their data with each other. This is resulting in isolated pockets of data that never come together to offer patients’ and providers a wholesome view of the patient’s health, limiting the delivery of high quality and data-driven care. Sadly, the theme of not being able to access your health data is common, but we are trying to change that!
eHealth Innovation works with the ISO/IEEE 11073 Personal Health Device Working Group and the Bluetooth Special Interest Group Medical Device Working Group to further the development of interoperability standards for diabetes devices. This involves identifying by the barriers confronted by manufacturers when trying to implement the standards, and developing strategies to facilitate easy adoption. Strategies include workshops and toolkits for manufacturers of these devices, to facilitate knowledge transfer and accelerate adoption of standardized protocols within their technologies.
You can visit our standards website and learn more HERE.
FHIR & ISO
We are leaders in the development, adoption, and proliferation of standards for digital health technology. Thanks to the adoption of standards, our products can seamlessly integrate with health care systems and medical devices, enhancing both the patient and clinician experience.
We are on FHIR!
FHIR (Fast Healthcare Interoperability Resources), an emerging standard for electronically collecting and sharing healthcare information, makes it easy to move health data from system to system, between organizations, between patient and doctor, and beyond. For example, through the application of FHIR, you could easily receive your historic laboratory results collected at a hospital 2 years ago, and those collected from a local community laboratory, and compare them on one simple mobile health application. Although the data may be from different locations, collected through a different data bases, FHIR ensures that the final collated results are readable on that one app, regardless of the different sources.
Created by Health Level Seven International (HL7), a health care standards organization, the standard is incorporated into a number of our current mobile apps, including Ned, Medly, iCanCope, bant, and BreatheAgain. Our team has a number of members who work with FHIR every day, and we also regularly contribute to the development of the standard itself. Due to the undeniable value FHIR brings to the healthcare technology sphere, we continue to promote the use of FHIR via workshops, webinars, and conferences.
Mobile apps can be medical devices too
eHealth Innovation is proudly ISO 13485 certified. ISO 13485 is a Quality Management System standard to support manufacturers in establishing and maintaining the effectiveness of their processes in developing medical devices. Why is it so important to us? This standard ensures the design, development, production, deployment, and delivery of medical devices are safe for their intended use.
Through our ISO 13485 certification, we confidently say to partners and patients, that the technology we develop follows the same rigorous processes as medical devices. Also, some of our apps are actually medical devices! For example, Medly is considered a Class II medical device because it provides patients with guidance around medication management. Increasingly, we see our apps crossing over to medical devices, as we thrive to provide patients and clinicians with meaningful decision support tools to enhance their ability to improve health outcomes.