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Heart Failure Virtual Care

Ong, 2016
Seto, 2012
Seto, 2012
Seto, 2012


Peter Munk Cardiac Centre
University Health Network
Healthcare Human Factors
Ted Rogers Centre For Heart Research


Google Play

(By prescription only)


App Store

(By prescription only)


Medly encourages you to take control of your heart health by providing self-care guidance and access to your care team right from home. Monitor your heart failure, receive personalized support, and be in direct contact with your care team when you need it the most.

The Medly program was developed by an integrated public sector team of heart failure specialists, researchers, engineers, designers and human factors experts. As such, the program is not only evidence-based, it is infused with the practical clinical knowledge and processes of Canada’s leading cardiac care centre. In addition, the Medly program continues to be rigorously evaluated, enabling the continuous deployment of clinically-valid and user-tested enhancements to both the system and delivery models. Recently, the eHealth Innovation team has sought to marry fundamental techniques of Service Design with the field of Implementation Science to ensure that all deployments of the Medly program achieve a high level of integration success in a range of cardiac care settings.

The program consists of two key components:

i) The Medly System: The core technology components that support the active monitoring of the patients.
ii) The Medly Service: The key people, processes and tools required to operationalize the Medly System.

The Medly Program at the Peter Munk Cardiac Centre (UHN – PMCC) was launched in 2016; with eight cardiologists, representing 100% of the staff cardiologists at the UHN – PMCC Heart Function Clinic. These cardiologists are supported by a frontline Medly coordinator who currently manages all the alerts for nearly 300 patients. Uniquely, these patients are enrolled indefinitely, making this program unique compared to other telemonitoring interventions which have a predefined end date. To date, preliminary findings of the Medly program evaluation at UHN – PMCC found that it significantly reduces BNP values (an indicator of heart function), and improves self-care maintenance, and physical and overall heart failure-related quality of life.


  • Patients gain peace of mind and improved quality of life from the Medly algorithm’s real-time actionable feedback.
  • Clinicians can rapidly assess patients’ health status through the Medly Dashboard and automated email alerts.
  • Clinics benefit from the Medly program’s optimized clinician-patient ratio.

Visit the Medly website here for more information or read the Medly program overview: